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Privacy Policy

BHD Architects LLP is committed to protecting your privacy. We take our responsibilities regarding the security of customer information very seriously. This privacy policy tells you what personal data we collect about you, how and why we use it, who we disclose it to and how we protect your privacy.

HOW AND WHY WE USE YOUR PERSONAL DATA

We use your personal data for the following purposes:

To manage and provide our services to you

When you seek advice and or services from us, we use your information to perform our services in relation to your enquiry, for example to provide you with specific advice to your project’s needs.

Lawful basis for procesing: For the performance of a contract or agreement.

To communicate with you and manage our relationship with you

We will need to contact you by post, email and/or telephone for administrative or operational reasons, for example in order to inform you about any appointments or access arrangements, in relation to your project.

Please be aware that these communications are not made for marketing purposes and as such, you will continue to receive them even if you opt-out from receiving marketing communications.

We will also use your personal data if we contact you after you have sent us a request, filled in a web-form through our website or contacted us on social media.

We will use the communications you exchange with us in order to manage our relationship with you as our customer and to improve our services and experiences for customers.

Lawful basis for processing: For the performance of a contract or agreement and Legitimate Interests, which we have balanced with the interests of our clients, suppliers and business contacts.

To inform you about our news and offers that you may like

We may send you marketing communications, if you have indicated that you are happy to receive these, for example when you sign up to our mailing list on our website or explicitly agree to receive such communication at the start of the contract (via our client contact form).

If you are happy to receive marketing communications, we will provide you with our news and updates that may be of interest.

If you do not want to receive marketing communications from us, you can simply tell us so by clicking the relevant box on the client contact form. You can also choose to opt out from receiving marketing communications at any time, by clicking on the relevant unsubscribe link at the bottom of any marketing related email you may receive from us. Alternatively, you can email us directly at info@bhdarchitects.co.uk, or call the office on 01732 452200 and express your preference to not receive marketing communications.

Lawful basis for processing: Your consent

To improve our services, fulfil our administrative purposes and protect our business interests

The business purposes for which we will use your information include accounting, invoicing, credit or other payment card verification, fraud screening, security and legal purposes.

Lawful basis for processing: Our Legitimate Interests, which we have balanced with the interests of our clients, suppliers and business contacts.

To comply with our legal obligations

HOW WE PROTECT YOUR DATA

We are committed to keeping your personal data safe and secure. Our technical and physical security measures include: -

encryption of data;

regular cyber security assessments of all service providers who may handle your personal data;

security controls which protect the entire IT infrastructure from external attack and unauthorised access, including firewalls and virus checking procedures;

internal policies setting out our data security approach and training for employees;

Personal Data files kept on local devices are protected and accessible only to authorised BHD employees.

HOW LONG WILL WE STORE YOUR DATA

We will retain your data for as long as you remain:

a registered subscriber to our mailing list;

for as long as is necessary to provide our services to you;

following the completion of your project, we are required to keep the project details for 6 years or 12 years (for all contract administration projects), in accordance with the RIBA’s regulations.

ACCESS TO YOUR INFORMATION

You are entitled to view, amend, or delete the personal information that we hold. Please email your request to our Practice Manager, Nicola Somers at info@bhdarchitects.co.uk

WHO WE SHARE YOUR DATA WITH

We may need to provide external consultants or companies with your information in order to produce necessary surveys, reports and services in relation to your project. We will only provide them with the information they require and will only permit them to use the information for the required purpose only.

If any company uses your information for any other reason without your consent, please notify us using the details below and we will investigate the matter.

We do not share or transfer personal data to countries outside the EU.

MARKETING

As part of the registration process for our mailing list, we collect personal information. We use that information for a couple of reasons: to contact you if we need to obtain or provide additional information and to check our records are correct. We don't rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing our office at info@bhdarchitects.co.uk.

WEBSITE

Website usage information is collected by using Cookies.

COOKIES

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. It also allows certain website functions such as a ‘shopping basket’ to work.

You can get more information about Cookies at https://ico.org.uk/for-the-public/online/cookies/

You can turn off Cookies in your internet browser (e.g. Internet Explorer, Chrome, Safari, Opera or Firefox) so they are no longer collected and the above webpage contains links to tell you how to do this. Please note that turning off Cookies may prevent some of our website functions from working.

GOOGLE ANALYTICS

When someone visits www.bhdarchitects.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitors’ behaviour patterns. We do this to find out things such as the number of visitors to various parts of the site. This information is only processed in a way which does not identify anyone. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and explain what we intend to do with it.

COMPLAINTS

We strive to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously.

If you think that our collection or use of information is unfair, misleading or inappropriate please bring it to our attention. We would also welcome any suggestions for improving our procedures. You may report any concerns regarding the way in which we have handled your personal data to the Information Commissioner on 0303 123 1113 or by using this link https://www.ico.org.uk/concerns.

HOW TO CONTACT US

You can contact us by email at info@bhdarchitects.co.uk Alternatively you can write to us at: BHD Architects Oak House London Road Sevenoaks Kent TN13 1AF

CHANGES TO OUR PRIVACY POLICY

We keep this privacy policy under regular review and will post details of any changes below. This privacy policy was last reviewed on 24th May 2018.